Returns, Exchanges, and Cancellations Policy
At Ado Merch Shop, our goal is to ensure customer satisfaction while maintaining the integrity of our transactions. Our policies on returns, exchanges, and cancellations are designed to be fair and transparent.
Here's an updated overview:
General Policy:
- No Convenience-Based Changes: We do not accept changes, returns, exchanges, or cancellations for personal reasons. Ensure all order details are correct before finalizing.
For International Orders:
- Compliance with Local Laws: For customers outside Japan, returns are possible within 14 days of receipt following our process, aligning with local laws in the EU and UK.
Non-Returnable Circumstances:
- Delivery Errors and Address Issues: Orders returned for reasons such as incorrect address, relocation, absence, or unpaid customs will not be eligible for cancellation or reshipment. It's crucial to provide accurate shipping information.
Specific Conditions on Returns and Exchanges:
- Warehouse Policy: Items in our warehouse for more than 8 days post-arrival cannot be returned or exchanged. Check your order promptly upon receipt.
- Defective Products and Replacement Policy: If your order is defective or incorrect, contact us within 7 days. However, we cannot accept returns/exchanges if we're unable to find a suitable replacement.
- Condition of Returned Items: Only unused items in their original packaging, including all accessories and enclosures, are eligible for return or exchange. Damaged, soiled, or used items will not be accepted.
- Damage During Shipping: If your order arrives damaged, keep all packaging and immediately contact the delivery company. Do not discard the shipping box as it may be needed for the exchange process.
- Delivery Note Retention: The delivery note is crucial for any returns or exchanges. Loss of this document may void the possibility of return or exchange.
- Exchanges for Unused Goods: We only exchange items that are in new condition. Used, washed, or damaged goods by the customer will not be eligible.
- Playback Issues: Exchanges due to compatibility or playback issues with devices other than specified media players are not accepted.
Additional Information
- Customer Support
At Ado Official Music Shop, ensuring your satisfaction and providing top-notch customer service are our priorities. For any inquiries:
- Language: Please submit your questions through our contact form in Japanese or English to help us offer you precise and swift assistance.
- Support Range: Whether it's a question about our products or your order, we're here to help.
Store Newsletter
- Stay Updated: Subscribe to our newsletter for the latest on product releases, exclusive campaigns, artist news, and special offers only available at Ado Official Music Shop.
- Early Access: As a subscriber, you'll get first dibs on information about our unique products and promotions.
- Subscription Tip: Make sure your email is set to receive messages from [mail.ado-shop.com] to not miss any updates. We're excited to enhance your shopping experience with the latest news and exclusive offers directly to your inbox. Thank you for your continued support of Ado Official Music Shop!