Shipping Policies

Shipping Method Selection and Guidelines

Overview:

Your selections from Ado Merch Shop are dispatched directly from Japan. Here's a breakdown of shipping methods and guidelines to ensure your order is processed smoothly.

※Currently only international shipping available. 

Domestic Shipping within Japan:

  • Carrier: Orders are shipped via Yamato Transport (Note: Standard mail delivery is not available).
  • Shipping Fee: A flat rate of 800 yen (tax included) applies.
  • Delivery Scheduling: Arrange specific delivery times through Yamato Transport's scheduling service, available:
  • https://www.kuronekoyamato.co.jp/ytc/en

Order Tracking:

  • Parcel Inquiry Service: Track your order's delivery status by using the "Parcel Inquiry Service" link found in the "Shipping Status" section of the "Shipment Completion" email, entering your provided "Inquiry Number".
  • My Page Tracking: Additionally, you can monitor your order's details, including the estimated shipping date and inquiry number, by navigating to "My Page" >"Orders" after logging in.

 

International Shipping:

  • Available Carriers: Choose between DHL and EMS for international deliveries, with fees based on your destination. 
  • Signature Requirement: A signature may be needed at delivery. If you're not present, a notice will be left, or the package will be re-delivered later.
  • Missing "Shipment Complete" Email: Should you not receive this email, please directly contact the carrier.

Key Shipping Policies:

  • Unified Shipping: We ship all items in an order together based on the latest available shipping date.
  • Pre-orders and Regular Items: For earlier delivery of regular items, please place them in a separate order from pre-order items.
  • Invoice Inclusion: Each order includes an invoice essential for possible replacements. Please keep it in a safe place.

Special Considerations:

  • Geographic Restrictions: Shipping restrictions to certain countries or regions may apply. You'll be notified during the selection process if your order is affected.
  • Cancellation Potential: Orders may be cancelled due to shipping complications or global conditions, even after confirmation.
  • China Shipments: Packages not cleared through customs or with unpaid duties in China will be disposed of, with no refunds issued for these packages.

Payment Method

Explore the variety of payment methods available at Ado Official Music Shop, tailored to fit the diverse needs of our global customer base. Each payment option is designed for transparency and efficiency, adapting to the specific products you choose.

 

Credit Card Payments

  • Accepted Cards:

VISA, Mastercard, American Express, JCB. 

  • Limit: Up to 300,000 yen (tax included) covering all costs. Payment is required in full.
  • Fees: No extra charges for using your credit card.
  • Billing:
    • Charges apply immediately upon order confirmation.
    • Debit dates depend on your card issuer’s policy.
    • Check each product page for specific billing timings.
  • Security Code: Located on the back of your card, this is the last three digits after your card number.

 

  • Notes:
    • Cards must match the name of the person ordering.
    • No installments; full payment only.
    • Some debit/prepaid cards might not work; check with your bank.

 

PayPal Payments


  • A leading secure payment service with over 400 million users worldwide.
  • Limit: Just like credit cards, up to 300,000 yen (tax included).
  • Fees: No additional PayPal transaction fees.
  • Billing:
    • Payments are processed upon order confirmation.
    • Payment timing may vary by product; see product pages for details.
  • Using PayPal:
    • Supports Visa, Mastercard, American Express, JCB, Discover, UnionPay.
    • Your PayPal shipping address must match your store order.

 

International Orders

Be aware of potential import taxes, fees, duties, and other charges for orders shipped outside Japan. For detailed information on customs duties: